Higher Education PR as a Career Opportunity

I originally published this post on PR Open Mic, on June 2, 2009 at 9:24 pm .

In his post, Brian Camen gives “An introduction to higher education PR”.

As a PR student at Clemson, I’m enjoying being exposed to the opportunities and career paths that working in PR offers. Thanks to PROpen Mic, we, as students, have been given free reign and free access to interview and discover as a part of our class. This one really got me interested.

Brian discusses the requirements of his job and gives specific descriptions and examples of each area which included: media relations, monitoring, crisis communication, internal and external writing, social media, and media training.

Brian states about his career, “We help promote thought leadership.” Who wouldn’t want to be a part of that process?

2 Comments

Comment by Mihaela Vorvoreanu on June 5, 2009 at 11:55am

Delete Comment Yes, this is a viable career path – and you can enjoy the intellectually vibrant campus life. If things weren’t so crazy for Cathy Sams right now (she’s Clemson U’s director of PR), we might be able to ask her about her job. I know other people at news services, and if you’re interested in meeting them, I can introduce you.

Comment by Donna W. Hill on June 5, 2009 at 10:30am

Delete Comment In our media driven world, it is so refreshing to find out that young people are drawn to this concept! It represents a higher level of social consciousness/responsibility, and that is a hopeful sign.

Current conclusions regarding social media

Social media is a fascinating subject. There are numerous websites, blogs, journals and other resources in the online community to discover information regarding social media and its relatively recent impact on organizations, employees and online presence. At the beginning of this study, I began by asking myself several questions:

How and to what extent do HR departments and professionals screen employees before hiring by searching and examining their online presence?

Preliminary conclusions: I have spoken to about 10 different employers by mouth and Twitter… about half said they check out social networks either before or after an interview. Depending on my time, it might be interesting to look at several different fields to see if this changes. I have found multiple articles on online presence, but not published data on specifically on how often it is used by employers to screen.

Additional conclusions:

Thanks to Lindsay Olsen at the Ladders.com, I was able to find some interesting statistics regarding this:

• 22% of hiring managers use social networks to research profiles (+11% from 2006)
• 34% of hiring managers dismissed a candidate based on what they found (out of the 22%)
• 24% of hiring managers found information that was used to hire a candidate
• 77% of recruiters use search engines to learn more about candidates
• 35% have eliminated a candidate from consideration based on the information uncovered online
• 16% of executives found information they fear if seen could eliminate them from consideration of a new job.

Googling a candidate’s name to see what comes up in the search was one of the most frequent items that I came across in researching this question. Job seekers should occasionally Google their own name to monitor what “surfaces” when this is done. If anything negative is found, the candidate should contact the website and ask that it be removed.

What do they look for?

Preliminary conclusions: The employers that I talked to said that they look at the information posted by the potential employee, pictures, and content to judge professionalism.

Additional conclusions: Lindsay Olsen’s information shared some highlights on this as well:

• 41% of candidates posted information about them drinking or using drugs
• 40% of candidates posted provocative or inappropriate photographs or information
• 29% of candidates had poor communication skills
• 48% of candidate backgrounds supported their qualifications for the job
• 43% of candidates had great communication skills
• 40% of candidates were a good fit for the company’s culture.

How many business organizations and what kinds of business organizations practice this?

Conclusions: This is one area that never quite developed. I did not come across many defining lines among industries that said this industry participates, this one doesn’t. This leads me to believe that all industries are in some way, shape, or form, jumping on the social media bandwagon. Because the involvement of social media is so great, I would imagine that it is affecting all industries.

How can social media be used as a tool to enhance one’s job application, professional career and networking abilities?

Conclusions: Absolutely! By engaging in the constructive use of social media, one can put themselves at an advantage by learning how to communicate in new, innovative ways. With work and diligence, these skills can be honed and can greatly enhance networking abilities and career advancement. In addition there are new positions being created everyday to engage and manage social media as well as develop new social media communities. Because of the social media boom, or what is also referred to as the development of Web 2.0, the nature of business and organizational communication is changing. By being familiar and skilled at working with social media, professionals are able to tackle a new way to communication with consumers and clients.

What does a professional online presence consist of?

Preliminary conclusions:
    Establishing a professional, clean, online presence can make one more versatile in the job market for several reasons. Social networking sites such as Facebook, Twitter, PROpen Mic and LinkedIn offer the opportunity to connect with professionals in your field. You can also connect visually through friends and friends of friends, one can ask questions, learn about job openings, etc.

Having recently joined Twitter, I have seen many job openings posted just since I joined. On Twitter, the content of postings has a lot to do with how the site functions as a tool. If one posts, say, what they’ve eaten, where they’ve gone, or some other unnecessary detail. This isn’t really using Twitter to an advantage. However, by responding with educated thoughts, a user can offer succinct opinions and share valuable information with a easily reachable target audience. The user can also “follow” other users and gain information this way. Many users post articles and information about topics relevant to a field, and users can also search by keyword.

I have not found very much information on Facebook as a professional tool, but have heard more about it as a tool to “research” potential employees. Although users can join groups associated with their company, post job history and education info, and publicly advertise, I have found that it is used more as a friendly social networking site and less used for professional networking. LinkedIn, however, is primarily for posting professional information. Users of  LinkedIn can connect with other users resulting in a professional network that can be reviewed visually. On Facebook, one can create groups to separate different types of “friends”, but those “friends” can be from any area of one’s life.

Also in researching these sites, I found the site called VisualCV.com where one can publish their Resume or C.V. as well as work samples, visual images, audio and video samples, etc. All of these components are linked on a site with a personalized web address which can be published on various social networks and exists online for employers to review. Personally, I think it’s brilliant and competitive and should be a requirement of colleges and universities. Documents from many programs can be uploaded to an online portfolio, and the visual CV can be linked to a number of different social networking sites including Facebook, LinkedIn, Myspace, and Twitter. It can also be downloaded and exported as a PDF to be printed or e-mailed. According to their website:

“A VisualCV is an Internet-based, multimedia resume that provides a comprehensive picture of you professionally and allows you to stand out from the crowd.”

Additional conclusions: When I initially began this project, I pictured online presence as an entirely personal thing. However, when I began researching, I realized (as more of a “Duh!” moment than an “Aha!” one) that businesses and organizations are also striving to develop effective, successful online presences as well. There are lots of websites out there with encouraging lists, tips, and recommendations on how to develop and maintain an effective online presence. Some common themes I found are:

• Work at it. Establishing profiles, developing websites, maintaining blogs, tweeting, and posting are not a onetime deal. They are in constant need of updating and management.
• Analyze and appeal to your audience. Without losing the essence of what you and/or your organization represent, appeal to your audience through words and visuals, by promoting other professionals like you , and staying on top of new information that affects your career and industry.
• Stay positive. This rule applies especially to job seekers and potential new employees. Blogging about employers- especially negatively is dangerous territory. The only people who get away with this are those that already get paid to do so.

In addition to the themes above, I have also published multiple blog posts regarding the development of online presence. One of my favorites is the 19 Presence Management Chores You COULD Do Every Day by Chris Brogan, which I plan to begin working on starting tomorrow.

 What are the effects of social media as a screening tool on college students and recent graduates?

Preliminary conclusions: Social Media is a quickly growing industry and there are professionals needed to run it and keep companies current on the various social networks and social media sites. Many companies have hired professionals simply to improve their online presence. Since they basically offer a way to conduct free advertising, companies can harness this by appointing a position to use social media to their benefit. Potential employers who are competing in a technical, global market realize this. By enhancing your abilities to use social media, and knowing how to effectively use it, one can boost their job application and resume.

Social Media is also being referred to by some as a “bandwagon”, but it does have its advantages. I can definitely see how it could be huge cost in inefficiency by being abused by employees who have access to it during the day. It also has the capability to hurt one’s reputation by the “wrong” material being posted. However, I feel that if it is used wisely, it offers potential employees, current employees, and companies a great way to expand their outreach and receive feedback in a global economy.

Additional conclusions: According to an article by Dan Schawbel in Business Week Online, “72% of companies plan to invest more in recruiting through social networks”. This means that recent college graduates should be actively developing their online presence, monitoring their current one, and deleting all of those party pictures from Facebook, or at least making them visible only to select persons. I saw an article on TechCrunch yesterday where Facebook is now the 4^th largest site in the world having grown in the last year by 157%! Amazing. I can remember in about 2004? 2005? When I was first hearing about it. In the month of June alone, it had 77 million unique visitors. Schawbel also offers tips to job seekers regarding each of the major social networking sites, and the tips seem to be geared towards younger users.

In addition to those initial questions, I looked at and blogged about research regarding:

1. Social media as an HR tool, how it is used in employee recruiting and its impact on hiring and firing practices.
2. The development and establishment of social media policy in the corporate environment
3. The developing and changing role of social media in public relations
4. Professional online identities and personal branding, as well as online branding for organizations

The amount of information that I have reviewed over the last five weeks is enough to make one’s head spin, and I feel like I have only scratched the surface. There is still so much more information out there; I look forward to my continued learning about social media and its impact on society.

Social Media Spreads the Message

In everything I’ve read for this study about social media, words like skeptical and hesitant have appeared and re-appeared in quotes and statements by professionals regarding the use of social media in their careers. The same seems to be true for the PR, Marketing and Advertising industries. The stories continue to unfold. Well-known, credible professionals are initially hesitant to use social media but then finally take the leap and find it indispensible.

The Hartford Business Journal Online recently featured “Public Relations Pros Using Social Media To Spread Message” by Kate Farrish. The article opens by telling the leap-story of the VP of Communications for ESPN, Mike Soltys. “Though he was initially skeptical about Facebook and Twitter, Soltys, like other public relations professionals in Connecticut, are turning to social media, direct mail, e-mail, blogs and YouTube to reach their audience”.

The article also quotes Constance Fraser, the director of communications for the state Department of Higher Education, who says that social media has had “a tremendous impact on our ability to get coverage”.

Public relations professionals are employed to aid in the maintenance of relationships and transmission of information, ideally TO and FROM the professionals and organizations they represent and their publics. By engaging in the use of social media, the world opens up to PR pros. The Hartford article gives an example:

“You have to communicate with people on multiple fronts,” said Kathy Frega, director of communications for the Connecticut Education Association.

A year ago, the teachers union hired a new media coordinator who sets up Google chat groups with teachers, posts videos on YouTube and sends out e-mail alerts using the Constant Contact software program, Frega said. CEA also sets up “micro sites” to drive debate about issues such as last falls’ proposed constitutional convention she said.

“The audiences have really broken down, so you have to reach people on their own digital turf,” she said.

As my search for social media information continues, I am learning more and more that the impact on business and the way it is conducted has been incredible. Farrish’s final quote from Soltys sums it up, “The social media give you the opportunity to go directly to people,” Soltys said. “In the public relations business, it’s an important thing to play with.

Social Media vs Traditional Media: Apples & Oranges Are Both Fruit

People have opinions – good ones, bad ones, strong ones. Social media exists primarily to facilitate expression. People are able to express their feelings, values and opinions through blogs (WordPress, Blogger), photography (Flickr, Picasa), videos and slide shows (YouTube, Slideshare), “tweets” (Twitter), social networking sites (Facebook, Myspace) and other social media outlets.

The development of social media has given the mass public influence on society in terms of PR and marketing. The public has more access to express these opinions and influence the development of products, services, and ideas. Traditional media keeps the power of opinion in the hands of those whose job it is to express that opinion, PR, Marketing and Advertising professionals as well as journalists, etc.

Todd Defren makes comparisons between social and traditional media at PR Squared. He points out that the credibility and recognition of bloggers and blog content has come a long way in terms of PR and journalists. He also recognizes that not everyone will be successful in both social and traditional media, but that “the goal is to do a good job in Social Media and in Traditional Media. Success in BOTH arenas creates a force-multiplier effect.”

Again, the idea is presented that “Social Media demands 24/7 presence, frequently-updated and relevant content, a diplomatic and distinct voice.” Defren also compares traditional media explaining that it “requires careful timing, a differentiated story, a proud voice, a tightly-packaged and closely-held assembly of content, verifiable proof and articulate defenders”.

By aiming to accomplish all of these goals, businesses, organizations, and professional give themselves the most opportunity for success.